Shipping Policy

Thank you for shopping with Zuppo. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times may vary depending on your location:

United States: 5–10 business days
Canada: 7–12 business days
Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
International Orders: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your location, order value, and selected shipping method. Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this information to track your package until it reaches your destination.

Delays

While we do our best to ensure timely delivery, shipping delays may occur due to:

Weather conditions
Customs inspections
Carrier delays
High order volumes
Unexpected circumstances beyond our control

We appreciate your patience if any delays occur.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your purchase.

Zuppo is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost, arrives damaged, or is missing, please contact us as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.

Customs & Import Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.